Terms for ALPENIQ Home

1. Scope

These terms apply to every job you give ALPENIQ Home as a private person: on-site help in the canton of Zurich, remote support anywhere in Switzerland, and on-site repairs of Lenovo and HP devices in the canton of Zurich.

Your contracting party is Nasser Zafi, owner of the sole proprietorship «Zafi Design House», Glasistrasse 9, 8180 Bülach.

Jobs for companies are governed by ALPENIQ's general terms and conditions.

2. Booking and contract

You can request an appointment through the form on alpeniq.ch, by phone or on WhatsApp. Before you send the form, you see everything you entered and can correct it.

After your request we get back to you and confirm the appointment and the price. The contract is concluded with this confirmation, which you receive in writing by e-mail or WhatsApp.

3. Prices and travel

The prices shown on alpeniq.ch at the time of your booking apply. All prices are final prices in Swiss francs. ALPENIQ is not registered for VAT, so no VAT is added.

Travel is included in the price. It depends on the zone of the canton of Zurich you live in. We confirm your zone before the appointment.

Work beyond the time included in the price is charged per started 15 minutes. For appointments in the evening or on Saturdays, the surcharge shown on alpeniq.ch applies.

4. Additional work

If it turns out on site that there is more to do than agreed, we tell you and give you the additional cost. We only continue once you agree. If you decline, we only charge for the work agreed up to that point.

5. Lenovo and HP repairs

We repair Lenovo and HP devices on site in the canton of Zurich. The diagnosis is an on-site visit at the price for your zone.

After the diagnosis we give you the price of the repair, including all spare parts, in writing. We only repair once you agree to that price. On request we hand you the parts we removed.

Claims under a manufacturer's warranty must be made to the manufacturer. We tell you if we think a fault might be covered.

6. Payment

After the job you receive an invoice. It is payable within 20 days of the invoice date.

Once the payment period has passed, you are in default without a reminder. ALPENIQ charges no reminder fees and waives default interest under Art. 104 CO.

7. Cancellation and rescheduling

You can cancel or reschedule an appointment free of charge up to 24 hours beforehand, by phone, e-mail or WhatsApp.

If you cancel later or we cannot find you at the agreed time, we charge the travel share: CHF 45 in zone 1, CHF 65 in zone 2 and CHF 85 in zone 3. Cancelling a remote session costs nothing.

If we have to cancel an appointment, we offer you a new one as soon as possible, at no cost to you.

8. Remote support

A remote session only takes place if you asked for it. You grant access yourself for each session, see every step on your screen and can end the session at any time.

We only access what your job needs and make no copies of your data unless you ask us to. Before the session we tell you which tool we use and where its servers are.

Please note: we never call you unprompted to access your computer. Anyone who does is only pretending to be ALPENIQ.

9. Backups and liability

You are responsible for backing up your data. Before we work on your device, we ask whether a current backup exists and offer to make one.

We are liable for damage we cause. We are not liable for data loss if no current backup existed and you declined our offer to make one, except in cases of intent or gross negligence. Liability for intent and gross negligence is never excluded.

10. Warranty

Repairs and installed spare parts carry a two-year warranty from completion of the work; used spare parts carry one year.

If you notice a defect, tell us as soon as possible. We fix it free of charge. If that does not succeed, you have the further rights provided by law.

11. Right of withdrawal

If you requested the appointment yourself, there is no right of withdrawal (Art. 40c Swiss Code of Obligations). You can still cancel an appointment under section 7.

If we offer you something additional at your home that costs more than CHF 100, such as a device or a subscription, you can withdraw from that additional order in writing within 14 days (Art. 40a ff. Swiss Code of Obligations). We inform you of this in writing before you agree.

12. Data protection

We process your personal data only to carry out and invoice your job. Details are in the privacy policy on alpeniq.ch.

13. Final provisions

Swiss law applies. Jurisdiction follows the Swiss Civil Procedure Code; as a private person you can sue and be sued at your place of residence (Art. 32 CPC).

If any provision is invalid, the remaining provisions stay valid.