AI agents & copilots
Repetitive tasks tie up valuable resources. ALPENIQ builds intelligent AI agents and assistants that automate business processes and carry out tasks independently in your existing systems, always with clear rules and human oversight.
In short
An AI agent is far more than a classic chatbot.
While chatbots mainly answer questions, modern AI agents can plan tasks on their own, prepare decisions and execute complete workflows. ALPENIQ builds custom AI agents that integrate seamlessly into your existing IT landscape, access relevant data sources and automate recurring processes, for example handling customer enquiries, creating documents or maintaining data.
The principle always holds: the AI takes over routine work while people make the important decisions. This human-in-the-loop approach ensures security, transparency and trust.
Our AI agent services
What an agent can take over for you:
- Pre-sorting customer enquiries and drafting replies
- Reading emails and routing them to the right place
- Updating CRM data after every contact
- Summarising and analysing documents
- A knowledge base that searches your internal documents
- Preparing quotes from templates
- Connections to Microsoft 365, your CRM and other systems via APIs
- Roles, permissions and limits for each agent
- Human approval before every important decision
- Several agents completing one workflow together
What an AI agent gives you
With an AI agent from ALPENIQ you benefit from:
- Less manual work
- Faster handling of routine tasks
- Automated business processes
- Higher productivity across the company
- Intelligent support for your team
- Integration into existing business systems
- Traceable decisions
- Human-in-the-loop for full control
Typical use cases
Our AI agents support companies with tasks such as:
- Handle customer enquiries automatically
- Analyse and answer emails
- Update CRM data
- Summarise documents
- Search knowledge data
- Prepare quotes
- Coordinate appointments
- Prioritise support requests
- Create reports
- Bring together information from different systems
How we work
Analysis
Together we identify processes that AI can meaningfully automate.
Concept
We define roles, permissions and boundaries for your AI agent.
Development
ALPENIQ builds the agent individually and integrates it into your existing systems.
Testing & optimisation
Before going live we test every workflow and continuously improve the results.
Operation & evolution
Even after go-live we support you in further developing your AI solution.
Common questions
Why ALPENIQ for AI agents?
ALPENIQ doesn't build generic chatbots, but tailored AI agents aligned precisely with your business processes.
With ALPENIQ you get a Swiss technology partner that unites AI, software development, automation and IT under one roof. We build intelligent AI agents that create real value instead of just answering questions.
You know there's more in your business.
Thinking higher starts with a conversation.
30 minutes, honest and concrete: we look at where your company stands digitally, and which step moves you forward fastest right now.