Cloud telephony
Your phone system sits in the basement, it is ten years old, and nobody dares touch it. Cloud telephony replaces it with a service — and at best nobody notices the switch except that it works.
In short
Cloud telephony, often called VoIP, carries calls over the internet instead of over your own phone system. The provider runs the technology; you keep your numbers. For Swiss SMEs already on Microsoft 365 the obvious variant is calling inside Microsoft Teams: one application for chat, video and voice instead of three — and a call works the same on a laptop as on a desk phone.
- Existing numbers are ported
- No box in the basement that can fail
- Reachable on laptop, desk phone and mobile
- Forwarding and greetings you can change yourself
- Cost per user instead of per system
What we do
From number porting to call routing:
- Cloud telephony
- VoIP
- Microsoft Teams calling
- Number porting
- Call routing
- Queues and greetings
- Opening hours and forwarding
- Desk phones and headsets
- Fax replacement
- CRM integration
- Emergency-call location
- Operations and support
What you get out of it
The benefit is rarely price alone:
- A call reaches the person, not the desk
- Home office on the business number, without diverting
- Change call routing yourself, no technician
- No hardware maintenance contracts
- Growth without a new system
- One application instead of separate phone, chat and video
When the switch pays off
There is usually a specific trigger:
- The phone system is at the end of its support
- A move is coming and the system would have to come along
- Work is distributed and forwarding rules keep piling up
- Microsoft 365 is in place and Teams is already in use
- Reachability keeps coming up as a problem
How we work
Survey
Which numbers exist, who should be reachable how, which forwarding rules run today. In most businesses that map is written down nowhere.
Plan
Call routing, opening hours, cover arrangements and the emergency-call location. That last one is not a formality: with internet telephony the origin of a call has to be registered.
Port
The numbers move to the new provider. That is the step with a fixed date — we prepare everything so that on the day only the switch happens.
Switch
Devices, headsets and greetings. Anyone who wants a desk phone keeps one; anyone who does not need one does not get one.
Operate
Changes to call routing you make yourself or we do — depending on how often they come up.
Common questions
Yes. Porting geographic numbers is regulated in Switzerland and is the normal case. It needs a date and some lead time — which is why it is the first step in planning, not the last.
Calls divert to mobile numbers when the cloud cannot reach the handsets. That is configured beforehand, not during the incident. For a business whose reachability is critical, a second internet line belongs in the plan.
Not necessarily. A laptop with a headset covers most workstations. Desk phones make sense where people are on calls all day or where there is no personal computer at the desk.
Yes, and for businesses on Microsoft 365 it is usually the cheapest route — one application instead of three. It needs an add-on licence for calling and a provider for the outside line.
Yes. With internet telephony the location has to be registered so the call reaches the right dispatch centre. We set that up at rollout and check it again after a move.
Why ALPENIQ
Telephony is the service where a mistake shows immediately — not in the next report but on the next call. So we prepare the porting completely and only switch once everything around it is in place.
And we are not selling you a box. What you get is a service with one contact who also knows the rest of your IT.
You know there's more in your business.
Thinking higher starts with a conversation.
30 minutes, honest and concrete: we look at where your company stands digitally, and which step moves you forward fastest right now.